Shipping policy
We ship fast, pack with care, and keep you updated every step of the way.
Processing Times
Orders ship out within 2–3 business days. You’ll get a tracking email as soon as your order leaves our roastery.
Delivery Times
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Canada & USA: 3–7 business days after shipping
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International: Varies by destination (we’ll send tracking details)
Shipping times may be affected by holidays, carrier delays, or customs processing.
Shipping Costs
Shipping rates are calculated at checkout based on your location and order weight.
Free shipping:
- Orders over $69 ship free in Ontario and Quebec
- $89 Rest of Canada
- $99 Continental USA
Damaged or Missing Packages
If your order is lost or arrives damaged, email us at support@metalvelvetcoffee.com within 48 hours. We’ll investigate and make it right.
International Orders
Customers are responsible for any customs fees or import taxes.
Still have questions?
Reach us anytime at support@metalvelvetcoffee.com.